With Steps Recorder, formerly called Problem Steps Recorder or PSR, a recording is made of the actions you take on your computer which you can then send to the person or group helping you with your problem. The purpose of Problem Steps Recorder is, to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.
Making a recording with Steps Recorder is extremely easy to do which is a big reason it’s such a valuable tool. This tool extremely helps developers or QA guys. When you work in Application Compatibility, you spend a lot of time documenting problems. In this post, I’ll elaborate some of the tricks I use for documenting issues (like for defect analysis/replication document). Continue reading →